Ben Nelson

  • Total activity 10
  • Last activity
  • Member since
  • Following 0 users
  • Followed by 0 users
  • Votes 0
  • Subscriptions 6

Activity overview

Latest activity by Ben Nelson
  • Ben Nelson commented,

    Daniele De Felice the point of that line was that it didn't lose what we had before implementing QPKC, which was that L2's would check in the product-specific chat channels if they were stuck. So m...

  • Ben Nelson commented,

    @Dmitry, no that is not correct. This macro should only be used by L2 agents.

  • Ben Nelson created an article,

    Solution Article Template

      Overview   This article will act as both the template for solution articles and the guide for how to populate itself. It should be followed by anyone who is creating articles for the knowledge ba...

  • Ben Nelson created an article,

    Training Article Template

    6 minutes PKC KA    Overview The objective of this article is to both provide a template for your own training articles and to teach you how to use it. Each section will include paragraph-text inte...