Central KB

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Latest activity by Central KB
  • Central KB created an article,

    Question PKC Macro

    Support agents may encounter queries or issues that they don't have an answer to and therefore need to ask an expert for guidance. The Question PKC macro exists to streamline this activity through ...

  • Central KB created an article,

    The Quality Enforcement Process and Disputes

    Overview Upon performing the Input QB check on KB nomination tickets and processing input according to the rules of our internal QBs, the next step is to submit your work through the KB Submission ...

  • Central KB created an article,

    Convert a Course Outline into Individual KB Articles

    The Outline-Article Structure Theory Or “How To Convert a Course Outline into Individual KB Articles?” Structure Each course outline was composed of at least three fundamental sections:   Introduc...